Privacy Policy — SureFix Solutions
Last Updated: 2026 • Governed by South African Law
POPIA Compliant (Protection of Personal Information Act)
This Privacy Policy is designed in strict compliance with South Africa's Protection of Personal Information Act (POPIA), ensuring your personal data is collected, stored, and processed lawfully and transparently.
1. Information We Collect
SureFix Solutions collects personal details (such as your full name, mobile number, email address, physical premises address, and fault descriptions) when you request quotes, submit inquiry forms, or contact our dispatch team via phone or WhatsApp.
2. How We Use Your Information
We use your personal data exclusively for trade service operations:
- Dispatching certified plumbers and electricians to your location in Johannesburg.
- Providing upfront diagnostic assessments and transparent price quotes.
- Issuing official PIRB Compliance Certificates, Electrical CoCs, and tax invoices.
- Providing post-job guarantee support and warranty tracking.
3. Data Protection & Confidentiality
In accordance with POPIA, SureFix Solutions does not sell, trade, rent, or lease your personal data to any third-party marketing companies. Your information is securely maintained and only accessible by authorized technical personnel directly servicing your job.
4. Your Rights Under POPIA
You maintain the right to inspect, update, or request the deletion of your personal records from our system at any time by contacting our Compliance Officer.
5. Contact Our Compliance Officer
If you have questions about this Privacy Policy or your data protection rights, please contact our administrative desk:
Hotline / WhatsApp
062 328 0328
Direct Email
surefixsolutionsza@gmail.com
Physical Operating Address
49 Pebble Beach, Jackal Creek Golf Estate, Roodepoort / Randburg, Johannesburg